On the right side of the box, please make sure that your PDF is not cut off at all if it is, you may want to select 'Shrink oversized pages.'. Now click 'OK.' Back in the Adobe PDF Document Properties, please confirm that the 'Default Settings' drop-down menu now reads 'OptimizeWebViewOff.' Now click 'OK.'. Click 'Save As.' This will take you to a page that has a line that says 'Adobe PDF Settings Files (*.joboptions).' Right above that, for File Name, you can type OptimizeWebViewOff. Next to 'Default Settings' click 'Edit'. Click 'Properties' to the right of the drop down menu. Where you see 'Printer' section, select 'Adobe PDF' from the drop down menu. If you are the instructor in the course, you can edit the PDF to remove the "Optimize for Fast Web View" setting and replace the PDF to resolve the issue. Option 3: Instructor edits the PDF using Adobe Acrobat The PDF will download instead of being displayed through the browser. Return to Blackboard, refresh your page, then click on the PDF. The option on the page will read "Download PDF files instead of automatically opening them in Chrome" with a toggle switch on the right side of the page. From search results, select "Site Settings." Then, scroll down to bottom of the list and click "Additional Content Settings." It will expand. Click three vertical dots in upper right corner of Chrome and select "Settings.". Modify Chrome settings to download the file instead of viewing it in your browser: Option 2: Modify Chrome settings as a workaround Option 1: Switch to Firefox as a workaroundĪll pages of the PDF should be visible in the browser while using Firefox. This display problem relates to an interaction between document settings and the web browser being used.īelow are recommendations for workarounds and a solution by editing the PDF itself. Please note that this is not a Blackboard-specific issue. To confirm that this is the issue at hand, try logging into Blackboard and opening the same document with Firefox. 
The setting, called "Optimize for Fast Web View," results in only the first page of a PDF loading, as Chrome displays PDFs with this setting unusually. If a student or an instructor notices that when using Chrome attempting to open a PDF from Blackboard that only the first page of a PDF loads, this is most likely a setting associated with the PDF itself. Solution for only first page of PDF loading in Chrome Source of the issue
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